If you are reading this article, chances are you have already received an MC011 restriction. In most cases, people give up with suspensions like this, but they can effectively be removed with little time and effort.
MC011 is amongst the most common restrictions on eBay. An internal team at eBay’s offices handle it. The limitation is applied under these scenarios:
- When there are multiple cases from buyers that rightfully contacted PayPal and/or eBay after not being treated properly.
- If you can’t upload tracking numbers in a timely fashion when requested by eBay or the buyer, your account could be suspended due to an MC011 restriction.
- There is an unusual amount of returns amongst your customers. High return rates can also lead to an MC011 restriction.
Keep returns and cancellations rates low as it will help to decrease the chances of getting an MC011 suspension on eBay. Lack of communication with buyers and lousy customer service can also lead to an MC011 restriction.
Avoid unhappy customers at all costs and always consider offering a refund or replacement before they request it in official ways. Having too many cases closed without a resolution can easily lead to an eBay restriction. Pay extra attention and care to your customers. Please refer to this page for more information on the handling and removing negative feedback.
What do I do after receiving an MC011 suspension? #
The MC011 is a severe restriction, and it can take up to 90 days (yes, ninety days) before eBay’s team will respond if you contact them directly. In most cases, they usually deny the appeal.
Calling eBay won’t help; they won’t tell you anything new. In most cases, they will ask you to respond to the emails they sent you to get the issue inspected. So review their email carefully, and follow their instructions by uploading all the files they request.
What do I need to provide? #
Have the following documents ready in advance:
- A copy of a utility bill with your name and address on it or any other valid financial proof.
- A copy of your passport, driver’s license, or other valid proof of identity.
- A receipt proving you have legally purchased the items you are selling or any other valid proof of merchandise.
You can also include any other relevant detail in a textbox and tell eBay why the suspension is unjustified. The more proof you can provide, the quicker the outcome will be.
How to remove MC011 suspension on eBay #
This is the part that everyone is waiting for. How do I actually remove this infamous restriction from my eBay account? The answer really depends on your situation. More specifically, it depends if the suspension is justified or not.
When the suspension is not justified, appealing it through eBay may be enough to get it removed. In most cases, the MC011 restriction applied to your eBay account is there for a reason. When that’s the case, you will need more than the official contact form to resolve the issue.
Here at Ormosis, we specialize in Online Reputation Management. Our eBay services range from a simple selling limit increment to eBay MC011 suspension removal. We are also able to handle negative feedback and other restrictions/suspensions.
Our goal is to preserve your reputation and keep it pristine, as it should be. For a fair price, we will contact eBay on your behalf using our private method and get your MC011 suspension removed in a matter of days, not months.
There are two ways to remove an MC011 restriction from your eBay account. The first is to officially appeal the restriction, just in case it was applied without a valid reason. Although this is extremely rare, mistakes can happen.
The second is when you did commit a violation that justified the MC011 suspension. You can always rely on our eBay MC011 suspension removal service if that is the case. We only require your eBay username and email. When performing our service, we never ask for your password or other personal information.