The absolute worst thing that can result from selling on Amazon is having your seller account deactivated or suspended. This page will explore two ways to appeal your Amazon suspension and get back on track.
Why did I get suspended? #
This will usually happen because of the high standards Amazon sets to protect sellers and buyers. There are many reasons for suspension; they range from late shipments to terms of service violations.
Most times, Amazon will not disclose the reason behind your suspension. Instead, they will simply refer to it as a violation of their terms and conditions. When this is the case, you may want to contact the correct Amazon department and ask for further explanation.
How can it be reversed? How long does it take to get your account back to normal? We will address these questions and much more in this article.
What to do when Amazon has suspended you #
Once Amazon suspends you, it’s time to ask for help. Your first step is to read your suspension notice, look for reports of the suspension and see what caused it. Depending on the gravity of the situation and your time availability, there are two ways to resolve the problem.
The first way to reinstate your account is by contacting the correct Amazon department and filing a formal appeal regarding your account suspension. Carefully review Amazon’s terms and conditions, guidelines and permitted/prohibited items.
Once you have identified why your account was suspended, map out a plan of action and explain it in great detail within the appeal. This will not only show Amazon that you’re serious about fixing the problem, but it will also help smooth things over with them in the future.
Now that you have told Amazon what you plan to do, the rest is up to them. They can take weeks or even months to respond. Amazon is notoriously slow when handling these cases, leading to incredible frustration. If you opted for this route, you’ve done all you can; now it’s time to wait.
What do when my appeal has been ignored or denied? #
It’s not time to give up just yet. There is still a way to get your account back and redeem your business. This is true for both those ignored by Amazon and merchants denied access to the platform after submitting an appeal.
This way involves reaching out to a third party to resolve the suspension and reinstate the account on your behalf, in this case, Ormosis. Amongst other services, we can get your Amazon account reinstated from most performance-related suspensions and other violations.
Which kind of suspensions can be appealed? #
All suspensions can be appealed, aside from most that involve law infringement (even then, there are exceptions). There are specific categories with a great success rate. We can help you with the following types of Amazon suspensions:
- Invoice requests;
- Funds disbursement appeals;
- Multi-account related violations;
- Copyright and trademark infringements;
- Forged invoice-related suspensions;
- Defect rate-related suspensions;
- Drop-shipping policy-related violations;
- Authenticity reports;
If your category is not listed above, we may still be able to appeal it for you. With over a decade of experience as Amazon sellers, we know exactly what Amazon likes to hear. Every appeal is handwritten, unique, and tailored to your business and case.
We will include every relevant detail inside the appeal and ensure your case is examined promptly. When appealing a suspension through Ormosis, you should receive an answer from Amazon within two weeks. We guarantee you will receive VIP treatment from both sides.
For more information, please visit our Amazon suspension removal service page.
There are two ways to appeal your suspension(s) and reinstate your Amazon account/products. The first and official way is to contact Amazon, prepare and submit an action plan. This involves more significant risks and longer wait times.
The second way is to appeal your Amazon suspension through a third-party such as Ormosis. This translates into better odds of success and priority response times. For more information on the second option, visit our Amazon suspension removal service page.